FAQ's

Ordering Information

You’ll find links to answer all your questions about our products, our site, and your orders

It’s easy to place your order online. Once you've added items to your
Shopping Bag, you'll follow these few simple steps to complete your order:

* Add products to the cart.
* Review the items in your cart.
* Fill out your shipping and billing information.
* Confirm and place your order using your payment method of choice.
* Complete the purchase.
* Copy and save your order confirmation number.

Log into your affirmcandle.com account before your start shopping. When you add items to your Shopping Cart, they’ll automatically remain there for 30 days.

Browse on your smart phone, desktop computer, laptop, or tablet — as long as you are logged into your account, all the items you add to your shopping cart will be saved and can be accessed from any device. Simply log in on a different device to view your shopping cart.

We accept the following payment methods:
> Visa, Mastercard®, American Express, and Discover
> PayPal®
> Apple Pay
> Afterpay
> G-Pay
> Shop Pay

You will have a chance to review and verify the information you have entered during checkout and, if no changes are necessary, you can proceed to "Place Your Order." Within approximately 24 hours, you will receive an email confirming that your order has been received. Once your order has shipped, your credit card will be charged and we will notify you by email with your tracking information.

Yes. Cancellations must be made within 24 hours of order placement. Send us an email at affirmcandle.byg@gmail.com within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be process within 24 - 48 hours before the fund reflects on customer’s bank account.

Our online store is protected by the latest security firewalls to ensure the safety of all data. We understand the importance of payment security in any online store, and our payment process is as secure as possible. Our site is protected by SSL certificate encryption.

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at affirmcandle.byg@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.

Yes we offer free shipping on orders over $75.

If you have any other questions, do not hesitate to contact us by email at affirmcandle.byg@gmail.com we will get back to you within 24 hours.